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Our pledges

Return 14 days

Lora&Moi gives you two weeks of reflection, time enough to be certain that you like your purchases! All items that don’t match your taste can be returned within the allotted time. The condition for the return to be accepted? Send us back the items you don’t want to keep in perfect condition, not worn and in their original packaging including all accessories (boxes, operating instructions, warranty, etc). If all these conditions are met, we will make a refund for the returned items. For more information, please read our section Return and warranty.

Sending within 24-48h

If the ordered items are in stock, we undertake to deliver them within 24-48h. For that, you need to place your order before 1pm during a working day. All ordered items need to be indicated as « in stock » in our online shop. For more information, please read our section Delivery and transport time.

2 years of warranty

To guarantee you an optimum quality of our services all our products have a warranty of 2 years! Your satisfaction matters to us and that’s why we will treat your returns with the greatest attention and in the shortest possible time. For more information, please read our section Return and warranty.


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