Free Shipping Switzerland & Liechtenstein
All orders placed from Monday to Friday before 1:00 pm are generally sent to the Swiss Post on the same day, provided that the products are in stock.
If the product is in stock:
Available immediately, shipped within 1-3 business day(s)
If the product is out of stock:
The delay is indicated under the product sheet
When your order is shipped, a confirmation email will be sent to you. It will contain the tracking number of your package.
You can also follow the progress of your order at any time on your customer account in the section "My orders":
Yes, it is possible to place an order as a guest.
However, we recommend that you create an account in order to have access to your order history as well as your personal information and order tracking.
Yes, if your order is being processed and you want to make changes to it, just contact us.
Some changes to an order may not be feasible.
Your invoice is available in your web account, under "Orders". You will be able to download it.
All our jewelry is delivered in an elegant box. However, if you wish to have an additional gift wrapping, just let us know when you order.
When your order is shipped, a confirmation email will be sent to you. It will contain the tracking number of your package.
You can also follow the progress of your order at any time on your customer account in the section "My orders":
We mainly ship to Switzerland and Liechtenstein. However, orders are also allowed for some foreign countries. The list of countries for which we allow orders can be viewed during the order process at the customer or guest account creation stage.
Switzerland & Liechtenstein | Swiss Post | Free | Secure home delivery
France | Colissimo | CHF 15.00 - CHF 20.00 | Secure home delivery
Europe & Other Countries | Colissimo | CHF 20.00 - CHF 40.00 | Price varies by country
All orders placed from Monday to Friday before 1:00 pm are generally sent to the Swiss Post on the same day, provided that the products are in stock.
If the product is in stock:
Available immediately, shipped within 1-3 business day(s)
If the product is out of stock:
The delay is indicated under the product sheet
Didn't hear back from your order? Please feel free to reach Lora&Moi customer service at: 0041325345063
Yes, no worries, you can send your gifts to a different delivery address than your billing address.
You can make the return by recommended post or with follow-up, accompanied by a copy of the invoice or the delivery note referring to your order to one of the following addresses.
For Switzerland :
For France and the rest of Europe :
In the event of an unsecured return, you will be responsible for the entire risk of returning the product and its loss.
Please note that shipping costs are at your charge.
Yes no worries, you have 14 days (from receipt of your order) to return the product.
The amount of an order paid by credit card/Twint will be re-credited to your bank account.
The amount of an order paid via a PayPal account will be re-credited to your PayPal account.
You have the following online and secure payment methods:
Bank transfer:
The order processing time usually takes longer with this payment method (1-2 days).
Twint :
Twint allows you to pay for your purchases free of charge, quickly and securely from your smartphone.
PostFinance Card :
The PostFinance Card is one of the most attractive payment methods in Switzerland. It allows you to make quick, simplified and secure purchases.
Mastercard :
So with this card, make all your online purchases instantly with complete confidence.
Paypal :
PayPal handles the payment for you and transfers it to us instantly. This payment method is fast and secure.
Visa:
This card offers you comfort and security with its 3-D Secure payment technology.
Bitcoin :
Transactions related to Bitcoin are generally fast, very secure and with virtually no fees.
Unfortunately, it is not possible to order by invoice. However, we accept advance payment by "Payment slip" for this just contact us.
If you do not have a credit card or Twint to proceed with the payment of your order, you can choose the bank transfer payment option (e-banking) or contact us to arrange an advance payment by "Deposit slip".
For any assistance please feel free to contact us by email or phone.
Need help? Our team is here to help.
Send us a quick message [email protected] and we will answer you as soon as possible (24 to 48 hours).
You can also call us at : +41 (0)32 534 50 63 Monday - Friday from 08:00-12:00 and 13:00-17:00.
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